Particle Counting Service Plans
Maximize uptime with performance you can count on
Choose a plan Contact SupportChoose the plan that's right for you
| WARRANTY PERIOD | POST-WARRANTY PERIOD – ONSITE | ||||||
|---|---|---|---|---|---|---|---|
| Plan Benefits | Welcome Package | Start-Up Care | Warranty | Comprehensive | Protective
|
Prevention Plus | |
| Remote Technical Support | |||||||
| Certified Parts | 20% Off | ||||||
| Labor & Travel Expenses1 | 20% Off | ||||||
| Annual PM/ Calibration | |||||||
| Software & Engineering Updates2 | 20% Off | ||||||
| Priority Response Time3 | |||||||
| MyBeckman Learning eLearning Subscriptions4 | |||||||
| Second Annual PM/Calibration | |||||||
| Annual Basic Operator Training5 | |||||||
| Full ISO-21501-4 Calibration Services6 | |||||||
| IQ/OQ Services7 | |||||||
| Full ISO-17025 Accredited Calibration8 | |||||||
| POST-WARRANTY PERIOD – SERVICE CENTER | |||
|---|---|---|---|
| Plan Benefits | Comprehensive | Protective | Prevention Plus |
| Remote Technical Support | |||
| Certified Parts | 20% Off | ||
| Labor & Travel Expenses1 | 20% Off9 | ||
| Annual PM/ Calibration | |||
| Software & Engineering Updates2 | 20% Off | ||
| Priority Response Time3 | |||
| MyBeckman Learning eLearning Subscriptions4 | |||
| Second Annual PM/Calibration | |||
| Annual Basic Operator Training5 | |||
| Full ISO-21501-4 Calibration Services6 | |||
| IQ/OQ Services7 | |||
| Full ISO-17025 Accredited Calibration8 | |||
included
optional at additional charge
- Customer is responsible for shipping instrument to Service Center. Cost for instrument return following calibration included in service contract.
- Reliability updates include hardware, software and instrument modifications to recommended levels.
- Contact your local service representative for response time
- Includes access to the MyBeckman Learning platform and the option to enroll in all free eLearning courses as well as the option to purchase instructor-led courses for the duration of your service plan. Contact your Beckman Coulter sales or service representative for eligible instruments.
- Basic operator training performed at your facility by a Beckman Coulter field service engineer.
- Contact your Beckman Coulter sales or service representative for eligible instruments.
- IQ/OQ Services only available with onsite service option.
- Only available in EU and US Service Centers. Contact your Beckman Coulter sales or service representative for eligible instruments.
- 20% off service labor only
Working in academia? Let's talk about our AcademiCare service plan.
BeckmanConnect Remote Service
When your instrument is linked to BeckmanConnect remote support, our highly trained service specialists can securely access your workstation and fix issues remotely in real time.
Learn MoreQualification Services
Our certified service engineers deliver Installation and Operational Qualification (IQ/OQ) to help meet regulatory requirements. IQ confirms proper delivery, installation, and configuration, while OQ verifies that each system component performs reliably within specified operating ranges.
Learn MoreWe’re Here to Help
Keeping your research moving forward is our top priority. Reach out anytime to schedule service or ask a question.
Have a question or need to schedule service? Call us today at 800-369-0333.
Need technical support? We're just a message away.
Ready to renew or request a service plan? Let’s talk.
